Last updated: April 2026

At Printcouver, we aim to deliver your custom products quickly and reliably. Please review our shipping and delivery terms below.

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Order Processing Time

• All orders are processed within 1–3 business days
• Custom printed items may require additional production time (2–5 business days) depending on the product and order volume
• Orders are not processed on weekends or holidays

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Shipping Options

🇨🇦 Local Delivery (Greater Vancouver)

We offer local delivery within:

• Vancouver
• Burnaby
• Richmond

Delivery time: 1–2 business days after production(Remember to add, production time 1-3 business days)
Tracking: Not available (hand-delivered orders)

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Standard Shipping (Vancouver, Burnaby, Richmond)

• Delivery time: 2–5 business days
• Shipping is free
• Tracking number provided once shipped
• Returns and exchange are not included under free shipping. In case of an exchanges and returns, the buyer must pay for the shipping. We only offer free shipping for your orders, not for returns and exchanges.

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Order Tracking

• You will receive a confirmation email with tracking details once your order is shipped
• Please allow up to 24 hours for tracking updates

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Delivery Delays

Printcouver is not responsible for delays caused by:

• Courier services (Canada Post, etc.)
• Weather conditions
• Incorrect shipping addresses

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Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery
• Include photos (if damaged)
• We will review and resolve the issue as quickly as possible

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Local Pickup (Optional – if you want)

You can add this if you plan:

Local Pickup: Available upon request. We will contact you when your order is ready. Please contact us before you order.

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📩 Contact Us

For any shipping questions, contact us

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